The New Feedback Math - Neutrals now equal Negative
Posted on May 12, 2008 by thebrewsnews
Today, the “new” eBay feedback system was unveiled in Australia. The new eBay feedback system rolls out in the U.S. on May 19th.
eBay has been making sweeping changes, the sheer number of changes are making our head swim. And they are making all of these changes to “improve the buyer experience.” I’m curious how eBay’s new feedback system is going to improve the buyer experience when they begin counting neutrals in a manner which will decrease feedback percentages for everyone. Follow me for a minute with the following example:
U.S. Buyer current has 100 feedback - 99 of which are positive and 1 of which is a neutral. No negatives. Current feedback percentage is 100% but on May 19th, the buyer signs in to eBay.com and learns that his/her feedback has decreased to 99% because the neutrals now count as a feedback in the calculation of the percentage.
Of course this “new feedback math” was intended to lower the feedback percentages of all sellers but the unintended consequence is that buyers will also see their feedback scores decreased. So much for the new and improved eBay buyer experience.
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For U.S. Sellers - Want to know what your NEW feedback percentage score will look like on May 19th — when neutrals are counted as negatives?
Go to the eBay.com Australia website where the changes have already taken place ( www.ebay.com.au )
Do a search by seller ID and click on the feedback score number. You will see your new and improved percentage score. You can have 0 negatives but still be less than 100% (since neutrals will count against you).
Filed under: eBay | Tagged: eBay, ebay.com, buyer, negative feedback, Australia
Business as usual, you only have to look at Brian Burke’s explanation of how they decided feedback was retaliatory to see this bunch are clueless. There is a horrid fascination in watching just how idiotic eBay management is. How long would THEY last self-employed?