eBay Has a New Strategy for Dealing with Sellers’ Problems
I am usually on the phone with eBay Powerseller support one or more times a week, mostly reporting problems with site features or inquiring about new unannounced policies. What I have noticed is that over the last few weeks, the average wait time to speak to an eBay representative has steadily increased. Today, I phoned in to discuss a number of issues and after waiting for 37 minutes to speak with Powerseller support, I simply hung up. I still have no resolution to some of this weeks’ issues which include pictures disappearing completely from my auctions, order details pages no longer shows the ship date, automated emails from Selling Manager Pro are not being sent, and lots more.
Perhaps the sheer volume of problems is overwhelming Powerseller phone support. Personally, I have called in more in the last 6 months than I have in the last 6 years combined. But, as usual, I am sure that eBay has a plan. I’m supposing that if eBay stops answering the phone, as they did today, at least they can announce the positive statistics about fewer problems being reported. And, as any old-time eBay seller knows, if the eBay problems are not being reported in large numbers then they must not exist.
Look on the positive side, at least you have a phone number!
This kind of experience really makes the case for speaker-phone capability.
Henrietta
August 5, 2008
Yes, speaker-phone is the ONLY way to go when waiting to talk to eBay. Even with a speaker-phone, though, I couldn’t take more than 37 minutes today because the music they were playing was annoying. I have never heard that music on hold before and I have to wonder if it is part of eBay’s strategy to play horribly irritating music in an effort to get sellers to hang up.
thebrewsnews
August 5, 2008
That would not surprise me at all, probably has subliminal chants too, “seller bad, go away”
Henrietta
August 5, 2008
Ina at auction bytes has one of the best tools to use right now. She has her blog on rumors and glitches at eBay that she started last month.
eBay always looks at her blogs so at least you can get the problem out in the open so that the powers that be will at least see it. The news media also looks at her blogs constantly as do the “gurus” on Wall Street.
Bill
Bill
August 5, 2008
I think it is good for glitches to be recorded by someone as evidence for a law suit.
Mechelle
August 8, 2008