Amazon Introduces Customer Metrics Performance Scorecard
Quote from Amazon:
We are pleased to announce the addition of the new Performance Scorecard and other features to the Customer Metrics section of your account.
The Performance Scorecard, located at the top of the Customer Metrics page, gives you an at-a-glance summary of whether you are meeting Amazon’s performance expectations. Your performance in each of those areas is summarized graphically as good, fair, or poor.
We’ve also added a new Notifications page to the Customer Metrics section. This page contains copies of the key policy and performance notices sent to you by Seller Performance. The “Notifications” column of your Scorecard indicates whether you have any notices that require your attention. You can read and send replies to these notices to Seller Performance directly from this page.”
Below is a copy of my Amazon Performance Scorecard:
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Nicely done. Amazon may actually be able to siphon more eBay sellers and actually keep their performance in check.
TekGems
October 17, 2008
Looks like a nice step in the right direction. It’ll be interesting to see how well it performs over time. It will be a great addition!
Matt Smith
October 17, 2008
So amazon copies the DSR, so what? Same idea, get out of line, get suspended. What are the metrics you’re being graded against? Are they known?
JJH
October 17, 2008
JJH – Order Defect Rate, Cancellation Rate & Late Shipment Rate are all explained on Amazon
thebrewsnews
October 17, 2008
Oh Geeze
I guess every business is out to crack the whip on their customer’s back. Absolutely ridiculous! Amazon is getting to big for its britches to quickly. Their reality is the same as eBay’s they depend on 3rd party sellers though Bay depends on sellers entirely otherwise there isn’t anything – Amazon’s recent boom over the last couple years and as a matter of fact quite a bit this year is a result of these 3rd party sellers and what they bring to the Amazon Marketplace.
The more you have in your store the more traffic you’ll draw- same thing for Amazon they now have more in their store, but wouldn’t if 3rd party sellers were not selling from Amazon.
My point is- a customer is a customer and I would never provide my customers with an assessment in any form to have it hang over their head- why do these two companies view their customers any differently. It is more an employer employee relationship than seller customer. It just boggles me
Though I have no interest in Amazon I most certainly never will in the future never ever. I have had enough of this Lunacy from eBay to last a life time there is no way in hell I would add to the mess.
Mechelle
October 18, 2008
[...] Posted on May 4, 2009. Filed under: Uncategorized | Tags: Amazon late shipments, Amazon pending orders, Amazon seller performance | Amazon third party sellers are required to maintain a good standing to continue as sellers on the site. Sellers cannot have too many negative feedback scores from buyers and Amazon sellers need to have control of their inventory counts so that they don’t have to cancel too many orders or ship orders late. For more specific details about Amazon seller performance requirements, you can review an informative article by clicking HERE. [...]
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