Comments on: The Art of Saying No to a Customer Paints a More Profitable Picture http://thebrewsnews.wordpress.com/2008/11/20/the-art-of-saying-no-to-a-customer-paints-a-more-profitable-picture/ The BrewsNews information blog about online sales, eBay, Amazon, Bonanzle and oh so much more! Mon, 24 Oct 2011 19:40:59 +0000 hourly 1 http://wordpress.com/ By: Mechelle http://thebrewsnews.wordpress.com/2008/11/20/the-art-of-saying-no-to-a-customer-paints-a-more-profitable-picture/#comment-1138 Thu, 27 Nov 2008 06:17:05 +0000 http://thebrewsnews.wordpress.com/?p=950#comment-1138 How did it turn out? Did she make the purchase through eBay? Did she give you great feedback?

I’m just curious because a lot of sellers are receiving poor feedback or worse the DSRs when the seller refuses to back down on the price yet the person buys anyway. In other words they’ll buy it because they want it but the seller will pay for it in their feedback.

I allow no opportunity for such abuses. If anyone questions the cost of shipping (which is less than postage) or makes me an unsolicited offer on a product I block them immediately.

]]> By: Brandi http://thebrewsnews.wordpress.com/2008/11/20/the-art-of-saying-no-to-a-customer-paints-a-more-profitable-picture/#comment-1108 Fri, 21 Nov 2008 15:01:39 +0000 http://thebrewsnews.wordpress.com/?p=950#comment-1108 Great blog topic..in my previous career world…we as a business had to learn to say no to a customer. It was the right decision for the business because once you say yes the floodgates of further requests and demands seem to open. We would hear from customers that we were ripping them off because X the neighbor will do it for 10 bucks. Our price pays for more than the product but also the service and knowledge that we will be there for any unforeseen issues.

]]> By: Judy http://thebrewsnews.wordpress.com/2008/11/20/the-art-of-saying-no-to-a-customer-paints-a-more-profitable-picture/#comment-1105 Thu, 20 Nov 2008 21:27:59 +0000 http://thebrewsnews.wordpress.com/?p=950#comment-1105 Well done, Brews – excellent post AND you made the sale on your terms. I turned down a potentially huge sale just this week and I’m so relieved that I did. Advertising guy contacts me on behalf of a client, wanting to know about a particular book I sell. Client is running a competition and wants to give out ‘between 500 and 1000′ of the book as prizes. Could I organise that for them, at a discount to my current selling price, of course. Well, no, I can’t …. or won’t. Far too much work, far too much capital tied up in one item and with the fluctuating USD:AUD exchange rate I might end up very out of pocket.

]]> By: thebrewsnews http://thebrewsnews.wordpress.com/2008/11/20/the-art-of-saying-no-to-a-customer-paints-a-more-profitable-picture/#comment-1104 Thu, 20 Nov 2008 18:28:57 +0000 http://thebrewsnews.wordpress.com/?p=950#comment-1104 Steve, you are so right. When the potential buyer wants to still buy after I turn down their offer of a discount, I am very discriminating. After 10 years, I am usually right-on-the-money when figuring out which folks I still want to do business with and which ones I do not. It is all in how they respond to my first “No” that determines whether I want them as a customer. And it is also the type of product they want to purchase that will help me to decide as well. Sometimes you gotta just go with your gut.

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