Archive for January 22nd, 2009
Customer Loyalty from the Viewpoint of a Multichannel Seller
. I happened to be at the office for awhile on Monday, MLK day, and I answered the phone when it rang. The caller sounded a little out of breath as he asked “Hey, you guys sell on eBay, right?” to which I responded “Yes.” He proceeded to tell me that he was glad he [...]
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