Comments on: A Message to eBay Buyers: Help Me to Help You

By: gogoat

gogoat — Tue, 24 Aug 2010 15:48:48 +0000

I do not know what you mean by website.I will NEVER use any electronic payment as I went through much when my efforts were compromised.Plus being that ebay owns paypal and even thought they suggest other means of payment, this smacks of some improper action. I sold a bunch of stuff on ebay in the earlier days and received payment by cash check or money order.Those happier days are over I guess.

By: thebrewsnews

thebrewsnews — Thu, 05 Mar 2009 13:45:05 +0000

Paul, my entire point was “Help me to help you have a great eBay experience.” What the buyer does or does not do will go a long way toward the buyer having a positive (or not so positive) experience on eBay.

I am willing and able to provide a good buyer experience but there is so much within only the buyer’s control that is really up to the buyer whether they CAN have a good eBay experience.

By: Paul

Paul — Thu, 05 Mar 2009 13:20:35 +0000

“Help me to help me” would have been a more honest heading!

By: Mary

Mary — Mon, 02 Feb 2009 19:15:18 +0000

I totally understand and empathize with your frustrations-and have experienced them when I was an ebay seller.

Having said that I wanted to just wanted share another thought on this. If ebay didn’t have things set up in such a way that the burden of educating buyers about the system, basically is an ebay creation.

In what other business does the custoer-the seller in this case-have to jump through the hoops that they do with ebay.

Now, you have to educate buyers-especially about the DSR and feedback system. They don’t know that 4 isn’t good and that just one negative or neutral can end a small seller. The fact of the matter is-buyers shouldn’t have to know that. They shouldn’t have to take the time to click all the little stars, when they have already left feedback. They bought and paid for something and left feedback, that should be enought.

They system is designed to get rid of small sellers and what better way to do it than create a hostile atmosphere between them and their buyers. And it’s working. It’s really that simple.

Bottom line, all I’m saying is that IMHO, the blame, or at least 95% of it lays squarely on the shoulders of ebay management-an they should be ashamed.