PayPal Top Buyer Program: Dedicated Phone Support for Most Valued Customers
I received this email earlier today (see below). I contacted PayPal directly via the same phone number I have always used and they confirmed that the email did in fact come from PayPal. I was told that sellers who have a large number of transactions are given this dedicated phone support number. The PayPal representative told me that the program is called “Top Buyer Account” which I think is in keeping with eBay / PayPal’s philosophy that they have only one customer – the buyer.
Subj: Dedicated support line for our most valued customers
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| Hello XXXXXX,
Since you use PayPal as much as you do, we think you deserve VIP treatment. That’s why we’ve created a special support line just for you. |
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| Now you can enjoy faster service with direct access to a dedicated team of PayPal support experts – ready to answer all your account questions. | |
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| This dedicated support line is by invitation only and reserved for a limited number of customers like you. To access this exclusive service, you’ll need to have your account number or the last four digits of your social security number when you call. | |
| Thanks | |
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| Scott Thompson President, PayPal |
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they give it to sellers to I got one.
Josh
February 4, 2009
Josh, I am ONLY an eBay seller NOT a buyer. That was my point – they are giving these “Top BUYER Accounts” dedicated phone support to sellers. It is not called the Top SELLER Account program but rather is called the Top BUYER Account program.
thebrewsnews
February 4, 2009
Brews,
To their warped way of thinking, you probably are a “buyer”… a buyer of Paypal/ eBay services.
More rigamaroll to try and change our mindsets, I’m afraid.
It would be interesting to know if any people who use ebay for buying/shopping got this too.
My brother who is the ultimate PITA buyer (and has never sold and refuses to look at a seller’s point of view) has had multiple contacts from eBay by phone when he leaves negatives. And yeah eBay rewarded his behavior with coupons too…
***Disclaimer*** I love my brother. Alot. He also primarily shops for what he collects (coins) But that doesn’t change the fact he is a PITA buyer. For the record, he is the same way in brick and mortar stores.
speckles
February 4, 2009
I got one too- I am not feeling all that special now LOL
mechelle
February 7, 2009
Mechelle, we are all just tiny grains of sand on the big beach of eBay / PayPal.
thebrewsnews
February 7, 2009
This is stupid. PP already has a support line that anyone can call into—not unless they did away with it (?). I wouldn’t know because I rarely ever have a need to call them.
I wonder how exactly this is different than just calling the regular number—what’s the purpose?
Janine
February 7, 2009