Archive for March 13th, 2009
eBay Analyst Day: Customer Service Cost Savings
In 2008, eBay spent $700 million dollars on customer service and they project over the next three years they will reduce customer service costs by $300 million dollars (so approximately $100 million a year). This is another statement from Analyst Day that I found rather odd. eBay claims that they will find out the [...]
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