Archive for November 16th, 2009

The Users of Feedback: Seller, Buyer, and The Platform Owner

Posted on November 16, 2009. Filed under: Amazon, eBay | Tags: Amazon metrics, Amazon seller performance, Buyer Satisfaction, eBay seller performance rating, new ebay feedback system, problems with DSR ratings, SNAD Significantly Not As Described |

The subject of eBay feedback just won’t go away.  On November 14th, Auctionbytes wrote an article titled “eBay Tests Reaction to Seller Feedback Changes” in which Ina Steiner shows how the proposed new eBay feedback includes a graph of the seller’s Detailed Seller Ratings (DSRs) in three areas: Item as expected, Arrived on time, and [...]