eBay actually has Customer Service!

Posted on May 23, 2008. Filed under: eBay | Tags: , , , |

Who would have thought????? eBay actually finally has Customer Service!

I was shocked to learn today that eBay actually has customer service!  There is a page on the eBay site that has helpful information for Buyers who do not receive their item or whose item arrives Significantly Not as Described.  Included on the page is helpful information on how the Buyer can actually communicate with the Seller and how to obtain the Seller’s contact information.

Also included on the page is a phone number to call.  Yes, that is right… an eBay phone number with an actual live, friendly, and helpful person on the other end!  How do I know?  I called.  I called because I wanted to know how much help one could get by calling the number and how long eBay has actually had customer service by phone (other than for Powersellers).  I was told that the phone line was for those buyers who need assistance with an item not received or an item not as described and also for sellers who needed help filing an Unpaid Item Dispute.  The Customer Service reps help with all things typically found in your Dispute console.

The friendly eBay representative also told me that the phone line has been in place for about 5 months and that the phone service is actually a test with hopes that more phone lines will be opened in the future to help with a variety of other problems.  WOW!  I was also told that they are purposely not making it widely known that customer service exists while they are in the test phase.  What a shame.  Well, now you know so it’s not so “Top Secret” anymore!

See more information on the eBay site at:

http://pages.ebay.com/help/tp/inr-snad-process.html

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