eBay Return Policy – Sellers Should Stop Revising Now!

Posted on July 25, 2008. Filed under: eBay | Tags: , , , |

eBay has previously announced that every listing will be required to include information about Returns – i.e. whether returns are allowed and also who pays the return shipping if returns are allowed.  There is some news, though, that has not been formally announced that I think is important.

Today, I ran across this information on one of the eBay Community Boards.  The information comes directly from an eBay employee (a Pink on the Board) and I copied it exactly:

“Listings will not be required to specify a return policy (Returns Accepted/Returns Not Accepted) until October. Please hold off on specifying your return policy until September, as we’re working on adding the Returns Not Accepted field and a field to specify who pays return shipping (buyer or seller). Additionally, we’re working on bulk edit tools so that you won’t have to edit listings individually.”

So for anyone who is trying to work ahead to make sure your auctions are in compliance before the required date….. STOP!   

A note to eBay: Even when you have a “great idea”, your implementation creates such an unnecessary hardship for eBay sellers because of the lack of communication on your part .  We know you are busy making changes and rolling back other changes and creating and fixing glitches but it would be helpful if you would take a minute to announce things that affect us.  We do expect a basic level (perhaps a 3 on a 1-5 scale) of communication and we don’t even receive that from you.  If I had not stumbled upon a post by one of the eBay employees then I would never have known.  I am a “Professional” eBay seller so I am constantly searching out information but hobby sellers generally don’t spend one to two hours every day scanning the community boards for information.     Imagine the seller who is currently spending hours revising their auctions only to learn that, come September, their revisions will be worthless.  It is bad enough that we have to navigate daily through the unexpected glitches … the least you could do is tell us when you actually plan to disrupt our business.

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4 Responses to “eBay Return Policy – Sellers Should Stop Revising Now!”

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Totally agree with your message here. They come down with these big earth-shaking policies (well, for us) that lack detail and then make the details impossible to find. I just spent a month revising my links on eBay to beat the “July deadline” which is now an unspecified deadline. I like, or at least understand, most of the changes, but communication is poor, my grade on your 5 point scale would probably be a 2 (well, a 1.5 if you want to really break it down). Just over the bare minimum.

My return policy has been part of my auction terms for years. This is nothing new. That they are going to make a “special field” for it is a “who cares?” for me. I don’t accept returns for buyers remorse or trivial reasons. If I made a mistake, or missed something and didn’t describe it in the listing, that’s a whole different thing, and I believe a user should be refunded if it’s my fault. However, return shipping is on the buyer.

I recently had a case of “buyers remorse” and was forced by Paypal to accept the return and issue the buyer a full credit! Even after the tags were removed and the item was used for 2 days. Return policies on eBay don’t mean a single thing! Sellers beware of this! If a buyer files a claim with Paypal for a return, 19 times out of 20, Paypal rules in favor of the buyer NO MATTER WHAT! I was told this exact thing by a Paypal rep today! SO DISAPPOINTING!

[…] in July, I wrote about one eBay employee’s recommendation for sellers to Stop Revising listing descriptions for the new return policy compliance requirement because eBay was going to […]

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