PayPal Says Their New Look has “Everything you need, right where you need it”

Posted on May 12, 2009. Filed under: Paypal | Tags: , |

I have two PayPal accounts – one “regular” PayPal account and one “micropayments” account.  Interestingly, one of the accounts still has the old look and one of the accounts has a completely new look.  According to PayPal, this new look has “Everything you need, right where you need it.”

PayPalnewlook

One of the new features for buyers, according to Paypal:

“Stay on top of your purchases: See when your shipments were sent and track their progess.”

Hmmmm… did eBay and PayPal forget to tell sellers that printing labels via PayPal (so that buyers can track their packages in PayPal)  was now required?  Or, at the very least, are sellers going to be forced to manually input tracking for labels printed elsewhere such as on USPS.com or Endicia?  I would say the details are not clear but that wouldn’t be true.  Rather, the details are completely lacking.

paypalnewlookbuyer

There is also a great list of new features available for sellers with absolutely no details either.  And, naturally, sellers are already starting to report problems with this new and improved look.  

One of the first problems reported is the Balance Column has Disappeared.  You can read about this problem on the eBay Community Boards by clicking  HERE

Personally, I was able to get the balance column to finally appear once again but it took quite a few steps to do so and, frankly, I stumbled upon how to do it quite by accident.

paypalnewlookseller

Given that only one of my PayPal accounts has the “new look”, I am guessing that the new look just hasn’t rolled out to everyone yet or that the new look is in the test phase and I am one of the (un)lucky subjects forced into the test phase.  PayPal has not put out any formal announcement about the new look and has not provided any details about how these “improvements” are supposed to work.

*****UPDATE:

I have been asked to provide the details of how to display the running balance so here goes:

pp

When you log in, you will see your PayPal balance and below that and to the right is a link that says “View Transactions” (just below the “View Limits” link).  Click on that link.  You will then see several choices.  Be sure to choose the one that says All Activity with Balance and you should then be able to view the running balance.

NOTE: Doing the above only allows you to display the running balance for that session only!  Every time you log in to PayPal you will have to repeat the steps above in order to see the running balance.

Hope this helps!

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8 Responses to “PayPal Says Their New Look has “Everything you need, right where you need it””

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OK you said that you got the balance? How did you do it? I have been fighting with PayPal for 5 days trying to get my running balance to show. Are you going to leave us all in the dark?
I have reminded them that I have been a good user since the beginning of eBay’s hold on them and that I was a memeber even before that. All I get is that they are looking into it

Bill

Bill, I posted an Update to my original blog article which gives you details on how to display the running balance.

Brew,

Until today the selection with “All activity with balance” was not listed as a choice. Everyone in PayPal support had no idea what was going on (and they still don’t because they were never informed of the changes)and if I had seen that before I would have easily figured it out.
To make changes like that with asking or having info about the changes before it happens is very bad business (which is SOP for eBay) and then to use long standing customers business accounts as guinea pigs is like a slap in the face to us. I thought that maybe they were trying to get rid of all of the grandfathered 1.5% debit card holders? LOL

It is just a horrible way to do business and shows a total lack of disregard for their long time customers or are we just considered “noise” also.

Bill

When I log into Paypal, there is no link for “View Transactions” anywhere. Is this something that only shows on the new screen?

Nadine, not everyone is seeing the new look yet. It sounds like you still have the old look at this time.

Thanks, brews. On another note, I am getting a taste of the new Paypal – they held a payment to me yesterday for no reason that they could explain. I am a long established Powerseller with 6000 transactions & 4.8+ DSRS across the board so it wasn’t held on my account. The buyer was verified also. They couldn’t explain why it was held. The CSR guessed it was due to being on a credit card and fairly large (close to $1000) Has this happened to you and what did you do about it? I don’t want to ship until I get the payment!

Nadine, this has not (yet) happened to me. Frankly, I am not sure what I would do about it. I’d probably ship the item insured with signature confirmation as long as the buyer had good feedback (both feedback received and the feedback the buyer leaves for others). That is a tough call to make. Let me know how it goes.

Hi Brews,
After 3 days they lifted the hold with no indication of information from the buyer and no explanation. Call it an Emily Litella (“Never Mind”) action.


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