A Glitch with PayPal Upgrade October 14th Caused Problems for Some PayPal Mastercard Members

Posted on October 31, 2009. Filed under: eBay, Paypal | Tags: , , , |

paypalcredit

The Paypal Plus Credit Card is like any other credit card that can be used to purchase items offline or online.  The PayPal Plus Credit card is used by some eBay sellers to pay for postage for items they sell on eBay.   

In the PayPal Shipping FAQ pages, the following is stated: “Funding Source Options – When shipping with the U.S. Postal Service, you can use all of the funding options available to your PayPal account to pay for your shipping label.”  This means that anyone who has a PayPal credit card should be able to pay for postage through PayPal using their PayPal credit card.  This was, in fact, the case until October 14, 2009.

Prior to October 14th, when an upgrade was performed on the PayPal site, a seller could use the PayPal credit card as their default funding method for purchasing postage labels.  However, after October 14th the default payment method became PayPal balance.  A seller could pay for postage using a credit card, including one already on file with PayPal, as long as they input the card to override the default paypal balance funding method.  Well, that is for all cards except for the PayPal credit card.

After October 14th, some PayPal Credit Card Plus account holders have been denied the ability to use their credit card to pay for postage purchased through the PayPal system.

ccard

 

Now, this very same PayPal Mastercard which is in good standing can be used to purchase postage on the USPS.com website or at the USPS counter but not postage through PayPal.  It appears that most PayPal Mastercard credit card holders are simply assuming that this is a policy change and are using a different funding source (such as their PayPal balance) to pay for their PayPal postage. 

However, according to the PayPal representative I spoke to yesterday the payment problem is not related to a policy change but is rather a glitch caused by the October 14th PayPal upgrade.  The upgrade caused problems which resulted in some users not even being able to log in to their PayPal account as well as a  host of other errors.

Anyone who previously used a PayPal Mastercard to pay for their eBay postage through PayPal and can no longer do so has been instructed to call into PayPal to report the problem.  In order to do so, log in to your account then click on the Help link at the top right side of the screen and then the Contact Us link at the bottom right.

 

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3 Responses to “A Glitch with PayPal Upgrade October 14th Caused Problems for Some PayPal Mastercard Members”

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Then sit on hold for an hour or more, don’t use anything but a cordless phone if you have been drinking coffee.

Yes, another non communicated glitch…..

I used to use my Paypal MC to ship so I would get my cashback % from Paypal for using the card. Do they still offer this?
It’s been almost 2 years now since I lost my business so I have no idea.

Wouldn’t surprise me if eBay/Paypal started to recycle some of their
‘ glitches ‘ on newer members….?

I also had a Paypal – UPS shipping error where my shipping dimensions were in CM ( centimeters since I am in Canada ) and Paypal was sending my info to UPS in INCHES !

That’s a BIG difference.
a 30 cm box vs a 30 inch box!
There’s about 2.5 cm in 1 inch!
Yeah, big headache and MANY, MANY phone calls to my Paypal Manager and my UPS Account Manager.

Sorry – I just had to rant.

Keep up the good work Brews!

[…] October 31, 2009 I wrote about A Glitch With PayPal Upgrade on October 14th Caused Some Problems for Some PayPal Mastercard Members.  Following that post, the person who supplied with the information (a close family relative) […]


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