Here’s an example of the “Sold, ship now” e-mail notification Amazon sends to alert you to a new order (if you have “order notifications” enabled in your seller account settings). 

From: Marketplace Payments by Amazon (payments-messages@amazon.com)
Subject: Sold, ship now: [Item Title or “# Items Sold” if more than one]

Dear seller@domain.com,

Your Amazon order is official!

This e-mail includes all steps required for shipping and confirming your order.

Order ID: [17-digit order ID, ###-#######-#######]

Please ship this product using [buyer’s selected shipping speed] shipping.

Item:
Condition:
Condition note:
Listing ID:
SKU:
Quantity:
Order date:
Buyer’s price:
Gift wrap:
Shipping:
Promotions:
Amazon commission:
Your earnings:

Keep in mind that you are responsible for the item until it reaches the buyer at the address provided within your Seller Central account.

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SHIPPING INFORMATION FOR THIS ORDER

You can see the order details, print an address label and packing slip, and confirm shipment in the “Manage Orders” section of Seller Central:

1. Log in to Seller Central.

2. From the Orders tab, click “Manage Orders” and find order ID [###-#######-#######].

3. Click the Order ID link to display the Order Details page. You will see the shipping address, the shipping speed, and a “Contact Buyer” link. You can print an address label and packing slip.

4. After you ship the order, be sure to confirm the shipment. We will then charge the buyer, credit your Marketplace Payments account, and notify the buyer that the order has been shipped. See instructions below.

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AFTER YOU SHIP THE ORDER, CONFIRM THE SHIPMENT

You can confirm shipments easily in Manage Orders:

1. From the Orders tab in Seller Central, click “Manage Orders” to find the order you want to confirm.

2. Click the “Confirm shipment” button next to the order (or below the order if you are looking at an Order Details page).

3. Select the Ship Date and Carrier (such as USPS) from the drop-down lists.

4. Enter the Shipping Service (such as Ground) and the Tracking ID, if any (supplied by the carrier).

5. Click the “Confirm shipment” button.

For information on confirming shipment of multiple orders at once, search on “confirm ship” in Seller Central Help.

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HOW TO CANCEL ORDERS

Sellers should have sufficient inventory on hand to fulfill all orders on time. However, in those rare cases when ordered items are not available, please cancel the order promptly. After you cancel the order, Amazon will send the buyer an order cancellation e-mail.

You can cancel orders easily in Manage Orders:

1. From the Orders tab in Seller Central, click “Manage Orders” to find the order you want to cancel.

2. Click the “Cancel order” button next to the order (or below the order if you are looking at an Order Details page).

3. Select the appropriate reason, and then click Submit.

For information on cancelling orders using a feed, search on “cancel multiple orders” in Seller Central Help.

Note that if you have already confirmed shipment of the order, you will no longer be able to cancel it. In that case, you would issue a refund and work with the buyer to arrange a return. For information about refunds, search on “refund orders” in Seller Central Help.

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ABOUT YOUR PAYMENT

This transaction will be posted to your Marketplace Payments account after you confirm shipment. Funds in your Marketplace Payments account are automatically disbursed to your bank account every 14 days. After funds are disbursed from your Marketplace Payments account, it can take up to 5 business days for your bank to make the funds available in your checking account.

Please make sure your bank account information is always up to date so there are no delays in disbursements to your bank account. To do so:

1. From the Settings tab in Seller Central, click “Account Info.”

2. In the Bank Account section, click the Add or Edit button to update your checking account information.